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Disney Revises Disability Access Service Policy: Can We Expect Fewer Restrictions in the Future?

The Walt Disney World Resort has altered its DAS policy coverage – what does it mean?

The entrance sign to Disney World showcases Mickey and Minnie Mouse. The archway, highlighted by colorful flags, stands proudly against a backdrop of palm trees and a cloudy sky, perfectly capturing the enchanting spirit of Walt Disney World.
Credit: rickpilot_2000, Flickr

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Known as “The Most Magical Place on Earth,” the Walt Disney World Resort is also one of the most accessible and welcoming places on Earth. Not only does Disney World feature numerous accommodations for guests regarding showtimes, rides, attractions, and dining experiences, but the resort also employs a robust Disability service known as DAS.

DAS stands for Disability Access Service and is designed to allow guests with developmental disabilities, such as autism, to enjoy the parks without having to stand in traditional standby lines. Disney offers visitors the chance to register for its DAS program if they or someone in their party may not be capable of waiting in line, though this system has seen numerous changes in recent years.

These changes continue, with Disney now updating its wording on the actual DAS process.

Disney World Updates DAS Policy Langauge

A family poses with a person dressed as Daisy Duck at an outdoor location. Two young girls stand on either side of Daisy, making peace signs, while a woman stands to the left, smiling. A man is taking a photo of the group with his smartphone.
Credit: Disney

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Overnight, the Walt Disney World Resort changed how it describes its Disability Access Service. Previously, the word “only” was used in the “What to Know About DAS” section of the Website, though this has since been removed as of January 28, 205.

Original wording:
“DAS is intended to accommodate only those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.”

New wording
“DAS is intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.”

This change was unexpected and could mean that Disney is attempting to make its DAS service less exclusive by removing the word “only.” While intended for those with disabilities such as autism, the removal of the word “only” certainly opens up DAS to conditions that did not previously fit.

As stated earlier, Disney’s DAS service has undergone numerous changes recently, some of which have proven to be quite controversial. Starting last summer, Disney began requiring significantly more effort from those seeking a DAS pass. Disney also narrowed the definition of what qualifies for its DAS system. All this was done in an attempt to cut back on fraudulent claims.

The removal of the word “only” seems to indicate that Disney is softening its DAS process overall, allowing more room for cast members to make decisions when determining guests’ eligibility.

Stay tuned here for more Disney World news updates!

Luke Dammann

When at Disney world, Luke will probably be found eating with his favorite animatronic, Sonny Eclipse at Cosmic Ray's Starlight Cafe. When not at Disney World, Luke will probably be found defending Cosmic Ray's Starlight Cafe to people who claim "there are better restaurants"

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4 thoughts on “Disney Revises Disability Access Service Policy: Can We Expect Fewer Restrictions in the Future?”

    1. Apparently physically disabled does not count in Disney’s definition of being disabled. I’m surprised ADA hasn’t sued them over the new policy change.

      1. Rob I agree I have Cll and cant stand in Long Lines with the people I have a weakened immune System and I love going to Disney. But got denied this last time..
        They have made it impossible to get the DAS pass.
        They are definetly all about the money!!

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