
6. Interject if you feel it is the right thing to do
This will most likely be a last resort option, but in some situations it will feel like the best option. If you witness a guest being rude to a cast member who is simply doing their job, a quick interjection will let the guest know they’re wrong and make the cast member feel appreciated. They deal with a lot on a daily basis and it’s always nice when someone sticks up for them. The other guest may continue on their empty rampage, but you would’ve done the right thing.

